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FAQ

Sustainability

How are Earthy Route products sustainable?

Fabrics - Earthy Route clothes are made from Lyocell and Linen. Both these fibres have a significantly lower water footprint as compared to cotton. Additionally, these plants require very less pesticides or fertilizers as compared to cotton.
Did you know – Cotton production uses 2.5% of the world’s arable land, but accounts for 16% of all pesticides used.

Support to Artisans – For our printed collection, we have collaborated with hand-block print artisans with the intention of supporting their arts. Stay tuned for our printed collection.

Packaging – We deliver your clothes in FSC-certified kraft paper envelopes. These envelopes can be reused and at the end of their lives can be composted.

Factory Waste Upcycling – A lot of factory waste is generated during the manufacturing of garments. We collect this waste and craft it into upcycled products like Bags, scrunchies, cushion covers, hair bands, etc. Please contact us if you would like to place a bulk order for our upcycled products.

Where do you source your Lyocell from?

The Lyocell fibres in our fabrics are sourced from two leading Global companies – Lenzing (Tencel) & Aditya Birla Group (Excel).

Product & Care

Do you offer customization?

At this point in time, we don’t offer customization.

How do I know which size fits me?

Please click on the size guide that is on each product page. If you have any specific questions, please feel to contact us.

How do I care for my Earthy Route garments?

Our fabrics can be machine washed easily. For clothes are that hand-block printed, we recommend handwash with a mild detergent for the initial few washes. That said, please follow the care instructions of each garment. When in doubt, hand wash always wins. And if you want to use the washer, please place them with similar colors.

Washing best practices:
We recommend washing your clothes in cold water as opposed to warm or hot water.
Use a mild detergent.
Line dry your garment inside-out and away from the sunlight to avoid fading.

Where can I check my order details?

You can check the status of your order details here.

Can I modify/ cancel my order and how?

We completely get it, we change our minds too! You can modify/ cancel an order only if the order is not yet dispatched. Please contact us within 24 hours of ordering us.

Do you accept COD?

No, we don’t accept COD at this point in time.

Shipping

Do you deliver Pan India?

Yes, we deliver Pan India.

When will my order reach me?

The order will be kept ready for pickup within 2 working days of placing the order. The order will reach the destination within 4-6 working days from the date of pickup.

Is the delivery free?

Delivery for orders above Rs. 1,000 is free. For other orders below Rs. 1,000, a flat fee of Rs. 100 will be charged for delivery.

Do you provide express Shipping?

We can arrange for express deliveries in Mumbai at an additional cost.

Do you deliver Internationally?

We don’t deliver internationally yet.

Returns & Refund

How do I place a return or exchange request?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. You can contact us here. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Please check our Returns policies for more details.

Under what circumstances can I return the product?

You can return the product only in case there is a defect or in case the alternative product is not available. You can exchange the product in other circumstances. Please check our Returns policy for more details.

Others

Can I visit your offline store?

Sure. We don’t have a store front but a small office space where all our inventory is also stocked. You are always welcome to come over, have a chat with us and try out some clothes. Do call us before you come.

Can I work with you?

We are always looking to grow our team. If you are really interested to work with us or have a cool idea to share, please email us on connect@earthyroute.com.

Get in touch

Have questions about your order, or a general enquiry?